Why haven’t I received my membership activation
If have not received your activation email, please check your spam filters on your email account, and check through your junk folder.
You will also need to add the following email address to your safe list: support(at)urbansocial(dot)com. You can then request your activation
email to be re-sent to you by CLICKING HERE. Ensure that the email address you enter is the same as the email address you have registered.
If you continue to experience problems, please contact us.
Why has my profile been de-activated?
All profiles submitted are manually checked before being
approved. A profile may be de-activated for one of the following reasons:
- You are flagged as located outside of the UK
- Your profile contained content deemed inappropriate (e.g. explicit content, personal details such as email, phone number, Facebook, web addresses etc)
- Your profile was not written in English
However, we do occasionally make mistakes, so if you feel your profile has been de-activated in error, please contact us.
Why is my photo or profile not visible?
All profiles and photos are manually checked and approved before becoming visible to other members on the site. The approval process normally takes up to 24 hours, in office hours, but can take longer if volumes are particularly high.
Why has my photo been rejected?
All photos are manually checked and approved before becoming visible to other members on the site. Reasons for a photo not being approved are listed below:
- It does not contain a head shot
- It is of too poor quality
- It is a video clip, cartoon, or contains other material not displaying the member in question
- It contains nudity or is deemed inappropriate or offensive
- If it contains personal information, such as an email address, web address, phone number etc
If your photo has been rejected, please submit an alternative one that abides by the above guidelines.
Why can’t I read messages?
To read messages you receive from other members on the site, you will need to be an upgraded member. All members who have an approved profile and photo loaded have up to 10 free messages they can send to other members. To read any messages however, requires an upgraded membership.
Why are my payment cards details not accepted?
If your card is registered outside of the UK, you may find that you will be unable to make a payment with us. This is because we only accept cards registered in the
UK and Australia. We do however accept postal cheques to our registered address.
Why have I been automatically charged for another membership?
All membership subscriptions are automatically repeat billed. This is clearly stated on the payment page at the time of purchase. In addition, our payments are managed by Worldpay, an independent 3rd party payment provider, who create a separate account that allows you to login independently and cancel the subscription directly with them. They also send you an email receipt and payment agreement detailing your commitment and billing cycle.
You can cancel your automatic renewal subscription at anytime online. To do this go to 'My Profile', and then 'My Subscription'. From here you can cancel your subscription by following the instructions. If you cancel on the day of renewal we cannot guarantee the renewal will be cancelled.
How do I cancel my membership subscription?
You can cancel your automatic renewal subscription at anytime online. To do this go to 'My Profile', and then 'My Subscription'. From here you can cancel your
subscription by following the instructions. If you cancel on the day of renewal we cannot guarantee the renewal will be cancelled.
How can I get a refund on subscriptions?
We do not offer refunds on subscriptions.
You can cancel your automatic renewal subscription at anytime online. To do this go to 'My Profile', and then 'My Subscription'. From here you can cancel your
subscription by following the instructions. If you cancel on the day of renewal we cannot guarantee the renewal will be cancelled.
How can I find out more about an event?
All events advertised on Urbansocial are organised by third party companies. Any queries relating to events or tickets should be directed to the advertised event organisers. Urbansocial are unable to answer any queries relating to events advertised.
